AUTOPILOT

FOR YOUR ENERGY BILL.

Savings. Guaranteed.
No catch, no surprises.

Watch to learn more

If you live in a deregulated energy market, you know managing your energy choice can be a hassle. AutoPilot removes this stress and handles your electricity supplier switching for you, ensuring you save over your utility on an annual basis. Plus, we make sure 50% of your usage is renewable—for no extra cost! It's the same electricity, same power lines, on the same utility bill, but greener, and at a lower cost, guaranteed.*

How does
it all work?

AutoPilot is a service we are able to offer because of our sister company, Utiliz. Boasting a 25% customer referral rate, Utiliz is the innovative technology platform and licensed energy broker behind our service.


You can choose your energy supplier.

In many states, you don’t have to buy your electricity from your local utility company. There are other options that can save you money while you still have your utility deliver it and maintain your lines! That’s where AutoPilot comes in. We keep track of your personal renewal dates, track the markets daily and know where the savings are.


Send us your bill and wait for great news.

Enrollment couldn’t be easier. It’s as simple as sending your bill to us. You can screenshot it, download a PDF, or mail us a paper copy to complete your enrollment. Once you’re signed up, we’ll take care of the rest. We’ll shop your rates and manage each renewal. Plus, we’ll send you monthly updates with your plan details and lifetime savings.


One choice. Set it and forget it.

If you’re like most customers, you don’t have time to research the energy market, select a supplier, select your plan, and then continually watch to see if you should renew or switch again. Fortunately, you don’t have to! AutoPilot is like a financial manager for your energy—we work for you and make sure you are always on a good plan.


Make a greener choice. Without breaking the bank.

When you sign up for AutoPilot, we’ll automatically offset 50% of your usage with green energy—included in your low, monthly subscription fee. We purchase Renewable Energy Certificates on behalf of our customers to ensure you’re making a positive impact just by making one simple choice. With AutoPilot, you get savings AND responsibility.

AUTOPILOT CUSTOMER REFERRAL PROGRAM

Like AutoPilot? Tell your friends. They’ll get a free month when you do. Plus, for every referral who joins, you get a free month too!
Email a friend

WHAT IS THE PROCESS?

AutoPilot is smart technology with a relentless customer focus.

We work for you. Our system acts like the smartest retail energy customer in the market, but with the benefits of scale by being with tens of thousands of other customers.

1

Monitor the market

We keep a close watch on rates and trends.
2

Research the plans

We analyze available plans, looking for, and often negotiating, the best value for you!
3

Select and enroll

Once we find or negotiate the right plan for you, your enrollment is automatic!
4

Switch or renew

We evaluate your plan at your renewal date and ensure you’re still saving or switch you if not!
5

Responsible choice

We offset 50% of our customers’ carbon emissions with RECs or carbon offsets - at no extra charge!

Exclusive offer to:
Connecticut
Massachusetts
New Jersey
New York
New Hampshire

Coming soon:
Maryland
Illinois
Pennsylvania
Ohio

Enroll now and benefit from significant buying power!

Hey customers in CT, NY, MA, NJ, NH, don’t miss the chance to enroll and be part of a growing community of customers who want to lower their energy bills. We’ll negotiate for you and you benefit from being with many others.

Enroll now!

SEE YOUR ESTIMATED ELECTRICITY COST & SAVINGS

Sit back, relax, and enjoy the savings.

Most customers pay an average of just

$4.99/month

on our residential “Medium Home” plan

VIEW ALL PLANS!


Automatic-switching
platform.


Guaranteed savings
vs. your utility


50% renewable
energy included


Phone, email
and chat support

Flexible, usage-based pricing for any home or business.

RESIDENTIAL Annual Usage Target Annual Savings Monthly Price
Small Home Under 10,000 kWh Up to $125/year $3.99 / mo.
Medium Home 10,001 - 15,000 kWh $125-188/year $4.99 / mo.
Large Home 15,001 - 25,000 kWh $188-312/year $6.99 / mo.
X-Large Home 25,001 - 35,000 kWh $313-438/year $8.99 / mo.
COMMERCIAL Annual Usage Est. Annual savings Monthly Price
Extra Small Business 35,001-75,000 kWh $438-938/year $11.99 / mo.
Small Business 75,001-125,000 kWh $939-1,562/year $24.99 / mo.
Medium Business 125,001-175,000 kWh $1,563-2,188/year $39.99 / mo.
Large Business 175,001-250,000 kWh $2,188-3,125/year $49.99 / mo.
Custom Business More than 250,000 kWh Contact us Contact us

FREQUENTLY ASKED QUESTIONS

How does AutoPilot Work?

In many states, you don’t have to buy your electricity from your local utility company thanks to energy deregulation.  Deregulation means consumers have a choice of where they can purchase their electricity (unlike regulated states where consumers must purchase their electricity from the utility).  For those consumers, there are options out there that can save you money, but making a choice isn’t always simple. That’s where AutoPilot comes in. Our software tracks the markets daily and knows where the savings are. We look at our customers’ home, usage, renewal timeframe and other details and compare them with options in the market to pair you with the right plan.

How does your savings guarantee work?

As an AutoPilot customer, you have the peace of mind that your plan is automatically evaluated at the end of every year on your anniversary. We guarantee that, on an annual basis, we will save you money compared to what you would have paid had you stayed on your utility’s standard service — even when you include what you paid us for your subscription fee! In other words, when you switch to AutoPilot, you are doing something great for the environment, you won’t pay more than you would on your utility service, and you don’t have to worry about the hassle of managing your own account. We measure your savings using the utility default price, your supplier price, and the historical usage you provided at time of enrollment for the comparable period. You can update your usage anytime in your customer portal or by contacting us. We measure and report your estimated savings on a regular basis so you don’t have to. If you don’t save annually, we’ll automatically credit the difference to your AutoPilot account to be applied to your future subscription fees. It’s that simple!

How can you guarantee savings?

First of all, we’re not a retail energy supplier. We fill a much-needed gap in the market between you as the customer and the third-party suppliers that procure energy. Because we’re not an energy company, we work for you and our only goal is to save you money. We are constantly monitoring the market, measuring your account performance and ensuring you are saving on an annual basis. In fact, when it’s time for renewal, if we can’t find you a good plan, we’ll temporarily switch you back to the utility until we can. Second, because we work with many homeowners and businesses, we get the benefits of buying power. While we look at your account as an individual customer, we also let you benefit from being with many other AutoPilot customers as we search for and negotiate for great deals! Third, we work with our suppliers to lower their costs by not charging an upfront commission and by servicing our customers directly. In turn, we ask that they pass these savings onto you.

How much can I save?

It depends on your usage and market conditions which vary throughout the year and from year to year. Our target savings are shown for each plan above. Most customers will fall within the target range for their plan. Some will save more and some will save less. Our Lifetime Savings Guarantee ensures you will save at least as much as you pay for your plan as long as you are a customer — and we’ll automatically measure this on an annual basis so you don’t have to.

How do I get started?

Our enrollment is simple. Just pick your plan, give us a little bit of information and send us your bill. You can take a picture or download a PDF and send to support@justviv.com or mail us a paper copy. Once we have your bill, we can complete your enrollment and start managing your account. We’ll bill one month of your subscription fee when you enroll and then start billing monthly once we’ve made your first switch.

What markets does AutoPilot service and will you be expanding?

The following markets will be live mid-Q2, 2018: Connecticut, Massachusetts, New York, New Jersey and New Hampshire. We are currently accepting enrollments for these states during a pre-enrollment period. During the pre-launch period, you can pre-enroll for AutoPilot and we will be able to shop around for great rates for you and all of our other pre-enrolled customers. We’ll notify as soon as our active switching begins.

The following markets will be available by the end of 2018: Illinois, Maryland, Ohio, Pennsylvania and Rhode Island.

We are interested in servicing other markets and in particular are looking at Texas, Delaware, Maine and Washington D.C. Please sign up for our email newsletter and watch for updates on these markets as they become available.

How much is AutoPilot?

AutoPilot’s low pricing is flexible, usage-based pricing, so you pay only for your needs. This ensures we are shopping your rates properly and allows us to ensure your Lifetime Savings Guarantee. If you are not sure what your annual usage is, no worries! Most homes fall in the medium plan. Select the medium plan when completing your enrollment. We will confirm your usage and ensure you’re on the right plan based on your annual usage. We’ll notify you via email if your plan changes after enrollment.

RESIDENTIAL

  • Small (0-10,000 kWh annual usage) = $3.99/month
  • Medium (10,001-15,000 kWh annual usage) = $4.99/month
  • Large (15,001-25,000 kWh annual usage) = $6.99/month
  • X-Large (25,001-35,000 kWh annual usage) = $8.99/month

COMMERCIAL

  • X-Small (35,001-75,000 kWh annual usage) = $11.99/month
  • Small (75,001-125,000 kWh annual usage) = $24.99/month
  • Medium (125,001-175,000 kWh annual usage) = $39.99/month
  • Large (175,001-250,000 kWh annual usage) = $49.99/month
  • X-Large (250,001 + kWh annual usage) = custom price

Is AutoPilot a third-party energy supplier?

No. AutoPilot is a technology-based service product that automates a smart energy choice on behalf of the customer—and it works to benefit both third-party energy suppliers and customers by taking the hassle out of the process on both ends.

Is AutoPilot green?

Yes! At no extra charge, all AutoPilot customers can breathe easier knowing that Viv voluntarily offsets 50% of all the carbon emissions produced by its AutoPilot customers’ energy usage through the purchase of RECs.

For customers who want to do even more, we will have an option to top up to 100% green during enrollment very soon. In the meantime, if you are interested in this, please email support@justviv.com.

Who do I call for questions?

You can reach our Support Team on 833-VIVLIFE during business hours which are 9am to 5:00pm ET Monday through Friday, or drop us an email at any hour to support@justviv.com.

Who is Utiliz?

Utiliz is our sister company and is the platform that powers AutoPilot for Viv. Our CTO, Kevin Manley, developed the platform himself as a frustrated customer.   When he and our CEO, Cami Boehme, met, the platform was exactly what she was looking to develop for a new company she was launching. Through that meeting, Viv was born, and with it, AutoPilot. Serendipity indeed.

When will you do my first switch?

Normally we’ll get your first enrollment done within a few days of importing your bill. However depending on your billing cycle, time of year and market conditions it may sometimes take up to 4 weeks for the right plan to become available and for us to make the switch.

What if I am currently locked into an energy contract term?

No problem! We will process your information in our system and work with you to know when your current plan is ready to expire. Then, before that date comes, AutoPilot goes into action and begins managing your account. This way you will be switched to the best plan for you at the right time and avoid paying an early termination fee with your current provider. We’ll only charge you a one-month subscription fee when we get your enrollment processed and then we will pause billing until it’s ready to switch you from your current provider.

I'm coming to AutoPilot with a plan that has an ETF. What should I do?

If you’re already on a third-party supplier plan and it has an early termination fee (ETF), we can still help. We’ll analyze your situation to figure out whether it’s better for us to wait until your current contract expires before switching you, or whether we can save you enough long term to justify taking the ETF hit in the short term.

When will I be billed?

With your monthly AutoPilot subscription, you will be charged automatically each month on the anniversary of when you enrolled.  For example, if you enrolled on the 1st of the month, you will be charged again on the 1st of each consecutive month.

Can I see my billing history?

Yes, your full billing history is available from your customer online portal. You will receive instructions on how to access your account right after you sign up. All your Viv product and service subscriptions are in one convenient place.

Is there a referral program?

Yes! If you are a Viv AutoPilot customer, we think you’ll be so happy with your experience that you’ll want to tell your friends about it. Great news for you – and them! For every customer you refer, you get one month free and they get one month free too!

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